Why I <3 repeat customers

I love working with repeat customers. It’s so gratifying to know that my work was valuable enough to someone that they want to work with me again! It’s a great confidence booster that I really am doing a good job and serving my clients well.

I also relish the opportunity to develop deeper relationships with my clients over time. Today someone I’ve worked with multiple times (I won’t say who, but you can find him somewhere on the testimonials page!) called to get an estimate request on another project. I’d previously done basic editing of one of his journal manuscripts and substantive editing of his CV, and now I’ll be helping with developmental editing of a few job application cover letters. Because we were already familiar with each other’s writing and editing styles, I could confidently quote him an appropriate fee and he could confidently assess that it was a fair value for the help he’d receive.

As I outline on the “Why Choose Science Refinery?” page, I go beyond traditional copyediting of journal articles, so this type of ongoing client relationship is common for me. As another example, I could help you craft an abstract to submit to a conference, design the poster once you’re accepted, write the journal article after you get great feedback on your poster, and put related work together in your dissertation.

If you haven’t yet hired Science Refinery for any editing projects, never fear! As much as I love my repeat customers, I still have plenty of time and attention that I can devote to new clients, too. So contact me today and let’s get started. I know you’ll love working with Science Refinery so much that you’ll become a repeat customer soon too.

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